Two Year Limited Warranty Bicycle Components: MURF Electric Bikes (“MURF”) warrants that all new MURF Electric Bikes (“Bikes”) and components therein are warranted to the original retail purchaser (“Purchaser”) against manufacturing defects in materials and/or workmanship for a period of two (2) years from the date of original retail purchase. Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the payload weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any standard wear and tear.
Two Year Limited Warranty Battery Components: MURF warrants to the original purchaser that the battery is free of defects in material and workmanship for a period of two (2) years from the date of original retail purchase. Warranty does not extend to any damage resulting in water related damage or any damage resulting from Purchaser exceeding the payload weight limit of 250 lbs. The weight limit includes both rider and any gear. Warranty does not extend to any standard wear and tear, including depleting battery capacity. The defective product will be replaced or repaired if met under certain pre-conditions. The original receipt of purchase is required to establish proof of purchase and warranty date and must be provided to MURF for all warranty claims. Shipping costs are an additional charge. The original battery sale receipt must be maintained for any further claims. All replacement batteries will be warranted for the balance of the original warranty period. Replacement will be honored only by MURF. You are responsible for paying the following costs associated with the replacement: labor for removal or installation; applicable taxes; and any shipping or transportation costs incurred in returning the battery to MURF for evaluation.
Murf Electric Bikes reserve’s the right to examine the failed product to determine the cause of failure and patterns of usage and to be the sole judge as to whether the Product is defective and covered under this warranty.
How to Make a Claim
If you wish to make a warranty claim, please contact us at our retail store or via email at firstname.lastname@example.org for claim instructions. To make a warranty claim, you will need to provide an original proof or purchase AND your Murf Electric Bikes serial number. The claim must be made within thirty (7) business days of the issue coming to your attention, and before the expiration of the warranty period.
We will send you a warranty claim form, and if the claim is approved, we will send you detailed shipping and handling instructions. The owner will be responsible for shipping charges to Murf Electric Bikes, and must follow our shipping instructions carefully. Due to the Murf Electric Bikes lithium-ion battery, the product may be considered a dangerous good while in transit and you cannot ship the product for return without following our shipping and handling instructions. The product must always be shipped through ground shipping. Failure to follow these procedures will void the warranty.
We reserve the right to examine the failed product to determine the cause of failure and patterns of usage and to be the sole judge as to whether the product is defective and covered under this warranty.
Purchaser hereby releases, indemnifies and holds harmless MURF and its parent companies, successors, assigns and their respective officers, directors, agents and employees, from and against all claims arising from or related to use by Purchaser or any third party. Purchaser covenants that, at its own expense and at the request of MURF, it will investigate and resolve every such claim made and defend every suit, action or proceeding that may be brought against MURF based on any such claim, including, but not limited to, any suit, action or proceeding brought based on contract, tort or product liability claims. Purchaser agrees to pay all costs, damages, expenses (including attorney’s fees), and judgments that MURF may sustain by reason of any such claim, suit, action or proceeding. MURF shall, within a reasonable period of time, give Purchaser written notice of any such claim, counterclaim, suit, action or proceeding.
Purchaser agrees that this purchase agreement includes all of the terms, conditions and warranties as set forth above and on the reverse side and that this Agreement cancels and supersedes any prior agreement and as of the date hereof, comprises the complete and exclusive statement of the terms of the Agreement relating to the subject matters covered hereby. The Purchaser by his/her execution of this Agreement acknowledges that he/she has read its terms, conditions, and warranties both on the face and reverse hereof. NO RETURNS, REFUNDS OR EXCHANGES ARE PERMISSIBLE EXCEPT AS NOTED ABOVE.